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Power of Knowing: Power of Knowing: Celebrating Diversity in Hospice and Palliative Care
Healthcare disparities exist for multiple reasons, including historical, cultural, and economic. While hospice and palliative care services are designed to meet the individual needs of our diverse community, many remain underserved. One way to reduce barriers to service is to better understand how caregivers can create more welcoming and safe experiences for those seeking care. And since understanding comes from knowing, this presentation will reveal some of the challenges various underserved communities have when seeking care. By addressing these challenges and learning more about hospice and palliative care, all those in need will be better positioned to access expert care and support at the time of a serious illness or end of life.

Learning Objectives:
• Learn about the importance of community-based hospice and palliative care educational opportunities to ensure all community members are aware of services.
• Learn how hospice and palliative care meets the specific needs of groups in the community to be sure all have equal access to services and support.
• Learn about barriers those in underserved communities face and how these are being addressed and improved.

Jacqueline M. Lopez-Devine, MSN, RN
Mary Manley
Sandy Chen Stokes, RN, MSN

This webinar will be moderated by Risa Hanau, LCSW.

Risa Hanau, LCSW is the Clinical & Community Educator at AuthoraCare Collective. Risa is a seasoned presenter and teacher in the area of end-of-life and ethics. She is a member of the Cone Health Ethics Committee. She is a Licensed Clinical Social Worker by training and holds a Master of Social Work from The University of Pennsylvania.


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Jacqueline M. Lopez-Devine, MSN, RN
Chief Quality Officer @Trustbridge
Prior to joining Trustbridge in 2006, Jacqueline enjoyed a rich career in nursing administration, quality improvement, health policy, clinical informatics, and clinical research. She held leadership positions at Palms West Hospital, Bethesda Memorial Hospital in Florida, and at the National Institutes of Neurological Diseases and Stroke at the National Institutes of Health (NIH) in Bethesda, Maryland. She earned her MSN and Health Policy Certificate at the University of Maryland, School of Nursing in Baltimore, Maryland. She currently leads the Operational Excellence (Quality), Bereavement, Music Therapy and Volunteer Departments as a coach, cheerleader and change agent. Her past experience as Chief Clinical Officer at Trustbridge was aimed at quality patient care, modernizing processes and ensuring staff adoption of systems. This history along with her advocacy of lean management philosophy aims at ensuring quality patient experiences and outcomes.
Sandy Chen Stokes, RN, MSN
Founder @Chinese American Coalition for Compassionate Care
Sandy has focused much of her career and volunteer activities on end of life care, elder care, public health, and mental health issues in the Chinese American community. For her work with the Chinese American Coalition for Compassionate Care (CACCC,) in 2008 Sandy was one of 15 nationally to receive the American Cancer Society’s Lane Adams Award. She was one of 10 in the nation to receive the 2011 AARP Inspire Award. Sandy was presented with the 2017 Compassionate Care Innovator Award for her extraordinary role in improving the quality of advance care planning and palliative care in California at the Coalition for Compassionate Care of California (CCCC) 9th Annual Summit. Sandy is a member of the advisory board for the Chinese Health Initiative Project at El Camino Hospital in Mountain View, California and a Diversity Advisory Council Member of the National Hospice & Palliative Care Organization (NHPCO).
Mary Manley
Director of Growth and Provider Relations @AuthoraCare Collective
Mary Manley earned her Bachelor’s Degree in Speech-Communications and Political Science from North Carolina State University. She has served as Director of Marketing at The Christian Counseling & Wellness Group, Director of Admissions at Alamance Health Care Center, and Business Development Yield Manager for Community Home Care & Hospice. She currently serves on the Board of Directors for the Elon University Anatomical Gifts Program and is an active participant in a number of senior citizens advocacy initiatives. Her work in the senior care industry has turned her passion into a 20-year career of advocating for the disenfranchised, compassionate and quality care for seniors, and the rights of everyone to die with dignity and respect. Having recently lost her beloved mother, Mary knows, firsthand, the value of advanced care planning and what excellence in end-of-life care means to patients and their families.